Toll Free: 888-499-1925 | Local: 772-463-1400

Shipping, Returns, and Refunds Policies

Shipping Policy

Turnaround

All orders are shipped within 48 hours, Monday – Friday, 8 a.m. – 5 p.m.

Carriers

We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
  • DHL

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to cancel your order.

Backorders

If an item goes on backorder, we will ship to you the in-stock items in your order first. When the backordered item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns and Refunds

How to Return an Item

Your item must be in its original, unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email orders@garagevac.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to:
GarageVac
2939 SW 42nd Ave
Palm City, FL 34990

3. Include a signed letter stating the reason for your return and the original receipt with your package.

Return Exceptions

Some items cannot be returned if they are opened. These items include music, software, and video games.

Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like-new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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